# HMS Flow

> HMS Flow is a cloud-based, all-in-one hotel management platform and channel manager. It unifies a hotel PMS, channel manager, commission-free booking engine, housekeeping, guest CRM and rate intelligence in a single dashboard, so properties fill more rooms with less effort and never overbook.

HMS Flow is aimed at hotels, resorts, boutique and city hotels, hostels, guesthouses, B&Bs, apart hotels and villas of any size. The platform is fully cloud-based (no installation), runs on any device, and is available in 21 languages. Pricing is by room count, starting at €325 per property per year, with a 14-day free trial and no credit card required.

## Core modules
- [Hotel PMS & Front Office](/hotel-pms): Visual reservation calendar, one-click check-in/out, folios, invoicing, 50+ reports and multi-property management.
- [Channel Manager](/channel-manager): Two-way real-time sync with 40+ OTAs (Booking.com, Expedia, Airbnb, Agoda, Trip.com and more) from one pooled inventory, ending overbookings.
- [Booking Engine](/booking-engine): Commission-free direct reservations from your own website, with promo codes, extras and secure online payments.
- [Housekeeping](/housekeeping): Live room status, task assignment and mobile updates for staff.
- [Guest CRM & Loyalty](/guest-crm): Unified guest profiles, automated pre-arrival and post-stay messaging, and loyalty programs.
- [HMS Rate](/hms-rate): Real-time competitor rate shopping, rate-parity monitoring and pricing suggestions.

## Solutions by property type
- [City & Business Hotels](/city-business-hotels)
- [Boutique Hotels](/boutique-hotels)
- [Resorts & Spa](/resorts-spa)
- [Hostels](/hostels)
- [Guesthouses & B&Bs](/guesthouses-bnb)
- [Apart Hotels & Villas](/apart-hotels-villas)

## Key pages
- [Features overview](/features): Every module plus e-invoicing, cash & stock tracking, forecast reports, guest Wi-Fi and mobile apps.
- [Integrations](/integrations): Booking.com, Expedia, Airbnb, Agoda, Google Hotel Ads, Stripe, PayPal, QuickBooks, Zapier and an open REST API; emails are sent through SendGrid, UseInbox, Mailchimp, Brevo, SMTP or Gmail, and SMS through Netgsm.
- [API documentation](https://www.hmsdev.com/en): REST API reference for developers (English; Turkish at https://www.hmsdev.com/).
- [Pricing](/pricing): One all-in-one plan priced by room count, from €325/year, billed annually, 14-day free trial.
- [FAQ](/faq): Answers on channel management, OTA connections, setup, security and multi-property management.
- [About](/about): Company story and values.
- [Contact](/contact): Phone, email, WhatsApp and contact form.
- [Free Trial](/demo): Start a 14-day free trial.

## Policies
- [Refund & Cancellation](/refund): Cancel any time with no fee; 14-day withdrawal right; unused full months of an annual plan refunded on request.
- [Distance Sales Agreement](/distance-sales): Terms of the online subscription sale — parties, price, payment, delivery and withdrawal.
- [Delivery & Service Terms](/delivery): Digital delivery — account activated within minutes of payment (24 hours at the latest); OTA connections in 1–5 business days.
- [Privacy Policy](/privacy): What data is collected, how it is used and stored.
- [Terms of Service](/terms): Conditions of use, billing and service availability.

## Languages
English is the default and lives unprefixed (e.g. /pricing). Every other language has fully translated pages under its own URL prefix: [Türkçe](/tr/), [Deutsch](/de/), [Русский](/ru/), [العربية](/ar/), [Français](/fr/), [Español](/es/), [Italiano](/it/), [Nederlands](/nl/), [فارسی](/fa/), [Ελληνικά](/el/), [Български](/bg/), [Română](/ro/), [Українська](/uk/), [中文](/zh/), [日本語](/ja/), [Azərbaycan](/az/), [ქართული](/ka/), [ไทย](/th/), [Bahasa Indonesia](/id/), [Tiếng Việt](/vi/).

## Key facts
- Category: Hotel management software (PMS) + channel manager, cloud-based (SaaS).
- Languages: English (default), Turkish, German, Russian, Arabic, French, Spanish, Italian, Dutch, Persian, Greek, Bulgarian, Romanian, Ukrainian, Chinese, Japanese, Azerbaijani, Georgian, Thai, Indonesian, Vietnamese.
- Channels: 40+ OTAs and travel agencies with two-way real-time sync and pooled inventory.
- Pricing: Priced by room count, per property per year, billed annually; 14-day free trial; no long-term contract.
  - 1–10 rooms: €325/year
  - 11–20 rooms: €385/year
  - 21–30 rooms: €445/year
  - 31–40 rooms: €505/year
  - 41–50 rooms: €565/year
  - 51+ rooms: custom pricing — contact us for a quote
- Support: 24/7 technical support by phone, WhatsApp and remote assistance.
- Security: SSL encryption in transit and at rest, daily backups, role-based access, GDPR-friendly.

## Optional
- [Full site content](/llms-full.txt): Every module, solution, integration, price, FAQ answer and policy in one plain-text file, generated live from the site.