Frequently asked questions
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A channel manager keeps a single, pooled inventory that is shared across every connected booking site. When a room sells on one channel, availability is instantly reduced everywhere else, so two guests can never book the same room. Rates and restrictions update in real time too.
HMS Flow connects with the major OTAs including Booking.com, Expedia, Airbnb, Agoda and Hotels.com, as well as Google Hotel Ads and TripAdvisor for metasearch. New channels are added regularly, and our team maps everything for you during onboarding.
No. HMS Flow is fully cloud-based and runs in your web browser on any laptop, tablet or phone. There is nothing to install and no server to maintain — just log in and start managing your property.
Never. The built-in booking engine takes commission-free reservations directly from your own website. You only pay your regular OTA commissions on bookings that actually come through those third-party channels.
Most properties are up and running within a few days. Our team helps you import rooms and rates, connect your channels and train your staff. For smaller properties, onboarding can often be completed in a single session.
Yes. Data is encrypted in transit and at rest, stored on secure cloud servers and backed up automatically every day. Role-based permissions let you control exactly who can access what, and our platform is built to be GDPR-friendly.
Absolutely. With the Enterprise plan you manage all of your properties from a single dashboard, update rates and inventory centrally, and pull consolidated reports that compare performance across the group.
Yes. You can try HMS Flow free for 14 days with no credit card required, and there are no long-term contracts — pay monthly and cancel whenever you like. Annual billing comes with a discount.
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Our team is ready to answer anything, weekdays 09:00–18:00 (GMT+3).