Delivery & Service Terms

Last updated: July 30, 2026

HMS Flow is a cloud-based service. There is no physical product, no shipment and no delivery charge — the service is delivered digitally to the email address given when you order.

Activation

Your account is created and your login details are emailed to you as soon as the payment is approved — normally within a few minutes, and at the latest within 24 hours. You can sign in from any browser; no installation is required.

Set-Up & Onboarding

• Room types, rates and property settings are configured together with our team.
• OTA channel connections are opened after your credentials are confirmed by each channel, which usually takes 1–5 business days depending on the channel.
• Existing reservation and guest data can be migrated on request; the timeline depends on the volume and format of the data.
• Online training is provided for your team so everyone can work in the system from day one.

Scope of the Service

The modules included, the number of rooms covered and any usage limits are determined by the plan you purchase and are shown on the order screen before payment. Software updates and new releases are included at no extra cost.

Availability

We target 99.9% uptime. Planned maintenance is announced in advance and scheduled outside peak hours wherever possible. Your data is backed up daily and transmitted over encrypted connections.

Support

Technical support is available by phone, email and WhatsApp during our working hours (Weekdays 09:00–18:00 (GMT+3)), with 24/7 assistance for urgent issues that stop your property operating.

If Delivery Is Delayed

If your account is not activated within 24 hours of a confirmed payment, contact us at [email protected]. Where we cannot deliver the service, the payment is refunded in full under our Refund & Cancellation Policy.